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Refund and Return Policy
Refund and Return Policy
Important information about course purchases, product sales, shipping damage, and manufacturer warranty claims.
Last updated: July 22, 2026
All course sales are final
This includes all online courses, hands-on training courses, certifications, training programs, digital materials, and related educational products or services.
Once a course purchase has been made, there are no refunds, cancellations, credits, or exchanges, whether the course is taken online, in person, hands-on, or through another training format.
Product sales are final
Except as described below, all product sales are final after purchase.
MFS Trade School only accepts returns, refunds, or exchanges for products damaged in transit or covered by a valid manufacturer’s warranty, when applicable.
Shipping Damage and Warranty Claims
Follow these steps if a product arrives damaged or may qualify for review under an applicable manufacturer’s warranty.
1
Contact us within 24 hours
To be eligible for a refund, exchange, replacement, or warranty review due to shipping damage, you must email and call us within 24 hours of receiving your order.
2
Provide clear photographs
You must provide clear pictures of the damaged item, its packaging, and any visible shipping damage.
3
Wait for return instructions
After reviewing the damage claim, we may ask you to return the damaged item unless we instruct you to retain it for inspection, carrier review, or warranty purposes.
4
Replacement or refund
After receipt and review of the damaged item, we will ship a replacement item or replacement parts when available. If a replacement or replacement parts are not available within 14 days, we will issue a refund for the full purchase price of the damaged item.
5
Shipping costs
All shipping fees to and from MFS Trade School are the buyer’s responsibility unless otherwise required by the manufacturer’s warranty or approved in writing by MFS Trade School.
Non-eligible returns: MFS Trade School does not accept returns or issue refunds for buyer’s remorse, incorrect ordering, a change of mind, lack of use, or any reason other than verified shipping damage or an applicable manufacturer’s warranty claim.
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